Term, Conditions and Policies



The following terms and conditions are the basis on which “Canning Vale Boarding Holdings Pty Ltd” trading as “Canning Vale Boarding Kennels and Cattery” ABN 83 667 547 971 (the “Service Provider”) will provide animal boarding services to the owner and/or carer (“the Owner”) to board the Owners animal(s) at the Service Providers principal place of business located at 4 Crufts Way, Canning Vale, WA 6155.

By an Owner making a booking to board their animal(s) or placing their animal(s) in the care of the Service Provider, the Owner agrees that they and their animal(s), are subject to and conditional upon these terms and conditions. All animal(s) during any period of boarding are at the Owners risk and the Owner indemnifies the Service Provider against all loss or damage that is caused by the Owner’s animal(s).


Booking Procedure

The Service Provider requires the Owner to provide their full name, residential address, mobile contact number and email address and your requested dates for your stay. A secondary contact details will be required if the Owner is unavailable or uncontactable during any part of your animal(s) stay with us. When the owner provides a secondary point of contact for the animal(s) the Owner is confirming that the point of contact has the authority to discuss the reservation and make any medical decisions in the event of an emergency.

A current vaccination certificate will need to be provided for all animal(s) who will be boarding.

The Service Provider may scan your animal/s microchip number/s on arrival which will be recorded on their booking.


A 50% deposit is required at the time of booking to secure your required dates. Full payment must be made prior to boarding or on the day of check-in at the latest. Full payment must be confirmed prior to the Service Provider accepting the animal(s) for boarding.

Peak Period/s

The peak periods are defined by the following dates: Easter, November through to February (Christmas holiday period), all other state-based school holiday dates and national long weekends. Surcharges may apply. 


Full payment must be made on all known boarding dates prior to the animal(s) being accepted for their stay. Payments can be made by credit card, EFTPOS or direct deposit. The Service Provider reserves the right to charge a processing fee for all payments made by credit card.

If additional dates are requested by the Owner during the stay, the Owner will need to arrange immediate payment for the additional dates to be confirmed.

The Owner agrees to pay all outstanding charges before or on collection of the Owners animal(s).

If any outstanding invoices are not paid the Owner agrees that the Service Provider will hold the Owners animal, at the sole expense of the Owner, until the outstanding invoices are paid.

If the Owner does not pay the outstanding invoices, then all monies owing to the Service Provider shall:

  • be subject to debt collection charges which will be added to the account.
  • The Owner indemnifies the Service Provider on a full indemnity basis for all expenses incurred by the Service Provider in recovering the debt, including but not limited to solicitors’ cost, debt collector fees and disbursements and any other costs or charges incurred by the Service Provider.