What do I expect on arrival and departure?

Upon arrival you and your dog will be greeted by one of our friendly staff. We will have all paperwork ready for you to sign on arrival. You will be given a copy of this to take away with you. You will be required to show proof of vaccination for your dog and to sign our booking form. If your dog is on any special diets, medications or supplements, we will record all instructions so he/she will receive the correct type and amount during their stay. Please note that your dog must be on a lead to enter our boarding facility. Please allow about 15 minutes when bringing in your dog for us to check them in.

You will be given the option to pay the bill either when bringing your dog in or when picking your dog up. For long term bookings you may be required to pay a deposit. We accept cheque, cash, most credit cards and eftpos. Credit cards attract a 3% surcharge.

Our staff will ask you whether you would like to accompany your dog down to their kennel or if you would prefer to say your goodbyes at the door. Please note that during busy peak times it may not always be possible to accompany your dog down to their kennel. We will make sure that your dog is safely settled into his/her kennel where they will find a treat waiting for them on their bed and if your dog requires a meal when they come in we will prepare a fresh meal for them.

Upon collection of your dog you will again be greeted by one of our friendly staff. If payment wasn’t received on arrival you will be required to pay on departure before collecting your dog. We will ask you whether you would like to accompany us down to the kennels to pick up your dog, please again note that during busy peak times it may not always be possible to come down with us.

We have strict opening times so please don’t come outside our hours. Our opening times are there to minimise stress to the animals in our care and to allow us to properly care for your pets during the day. If you come outside of hours you won’t be permitted entry.

Please note that No person is to enter the kennels or cattery unless accompanied by a staff member.